Terms and Conditions

Set out below are the terms and conditions by which Parker Car Service conduct its business with the Client (The account holder), the Passenger (the person travelling) and the Booker (the person booking journeys). Parker Car Service reserves the right to vary these terms and conditions of trading without notice.

Parker Car Service set out to provide a safe reliable service to all of its customers.

We will always try to be fair and reasonable to our customers and promote goodwill where possible.

Whilst we will exercise all due care and consideration to carry out Client and/or Passenger instruction we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.

Transport of Goods

All parcels, packages and goods are taken at customer’s own risk. It is the customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.

Right to Refusal

Parker Car Service reserve the right to refuse to carry any persons or objects that the driver deems to be likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver will be final.

Parker Car Service may charge for any costs involved.

Quotes

All quotes, where given, are approximate according to an estimate of miles and time incurred by driver and time of day of travel and type of vehicle required to do a specific journey.

Quotations provided exclude any expenses accrued by the driver or the company, which will be appended at the conclusion of the journey.

Charges

We will calculate the final fares based upon mileage incurred, time and out of pocket expenditure.

The charge rate will vary according to the type of vehicle/service required for the journey.

A gratuity is included on all fares which is paid directly to the driver. This is charged at £0.20 for every half mile of the journey.

We operate fixed rates for journeys to or from the local areas to: the London airports and to most London postal codes. Parking fees are excluded from all provided quotations.

Most journeys are quoted as travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic-related problem, Parker Car Service reserves the right to charge the Client for any extra mileage and time.

Where a customer requests us to buy any item on their behalf or during a journey, we will take all reasonable care to purchase an exact match to the request. However, this may not always be possible.

Any items bought on behalf of the customer will be chargeable.

Surcharges

We reserve the right to apply a surcharge to:

out of area to out of area journeys
airport and station pick-ups.
Christmas, New Year and other Bank Holiday journeys
additional stops on route
periods of extreme weather or road conditions.
journeys out of standard business hours.
peak hours
special events
dedicated team requirements

Periods of Extreme Weather or Road Conditions

In periods of extreme weather or road conditions, we aim to help transport as many passengers as possible.

Due to the increased demand and difficult conditions experienced during these times, we may require passengers to share their car with another passenger travelling on a similar route. In the case where a passenger shares a car with another client, the full fare will be charged and no discounts will be applied.

Surcharges may be applied during these periods.

Supply of Larger Vehicles

The Company reserves the right to supply larger vehicle than that ordered for any journey. In this event, no additional charge shall be made to the Client unless the additional seating capacity is utilised.

Cancellations

Parker Car Service assume a journey request is still valid until:

A Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the offices of Parker Car Service and receives confirmation by the member of staff that it is cancelled.
Our driver and or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.

Until then we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey Parker Car Service may charge for any costs incurred until the time when it is apparent that Parker Cars Service have been satisfactorily informed of a cancellation of booking or Parker Car Service have been unable to contact the Passenger.

Usually, there would be no charge for a journey cancelled prior to dispatch. Please refer to the exceptions listed below. Note that this is not an exhaustive list.

Where a journey is cancelled after the driver has been dispatched the Client will be liable for a charge.

Where the driver is unable to find a Passenger after making all reasonable efforts the Client may be charged.

Where a Client or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the Client may be liable for a cancellation charge.

Cancellation Charge

A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.

Minibus and Coach Bookings

If a minibus or coach service booking is made with cash or card selected as the payment method, payment must be made at the time of booking confirmation. Business Account Clients may not be required to make payment at the point of booking.

Within 7 days of the scheduled booking time, the hours or miles initially booked shall constitute a minimum charge. Any reduction in the booked hours or miles within this 7 day period will not result in a corresponding decrease in the total booking price.

The customer may choose to add further hours or miles to the booking within the 24-hour period, and such additional hours or miles will be chargeable.

In the event of a cancellation the following charges will be applied:

• 28 days prior to the booking date: No fee (0% of the quoted price).
• 21 days prior to the booking date: 50% of the quoted price.
• Less than 14 days prior to the booking date: 75% of the quoted price.
• 7 days prior to the booking date: 100% of the quoted price.

Additionally, any non-refundable expenses incurred on the customer's behalf, such as tickets, tunnel or ferry costs, will be charged.

In the event that the booked vehicle becomes unavailable for any reason, we reserve the right to provide a substitute vehicle or vehicles of a smaller size, provided it can accommodate the number of passengers originally booked. Where possible, there will be no increase in cost. We will make every effort to ensure that the substitute vehicle meets your needs and maintains the quality of service.

Hourly Rate Bookings

Where a booking is made on an hourly rate or day rate basis, payment will be required at the point of booking confirmation.

Within 24 hours of the scheduled booking time the hours initially booked shall constitute a minimum charge. Any reduction in the booked hours within this 24-hour period will not result in a corresponding decrease in the total booking price.

The customer may choose to add further hours to the booking within the 24-hour period, and such additional hours will be chargeable.

In the event of a cancellation within the 24 hours preceding the scheduled booking time, the full quoted amount for the initial booked hours will be charged to the customer.

Additionally, any non-refundable expenses incurred on the customer's behalf, such as tickets, tunnel or ferry costs, will be charged.

Event / Multiple Vehicle Bookings

Where a booking is made for an event or where multiple vehicles are booked, within 24 hours of the scheduled booking time the journey booked shall constitute a minimum charge. Any reduction in the time or miles within this 24-hour period will not result in a corresponding decrease in the total booking price.

The customer may choose to add further hours or destinations to the booking within the 24-hour period, and such additional hours or miles will be chargeable.

In the event of a cancellation within the 24 hours preceding the scheduled booking time, the full quoted amount for the initial booked journey will be charged to the customer.

Additionally, any non-refundable expenses incurred on the customer's behalf will be charged.

Wedding Vehicle Bookings

Where a booking is made for a wedding vehicle on an hourly rate or day rate basis, payment will be required at the point of booking confirmation.

Within 24 hours of the scheduled booking time the hours initially booked shall constitute a minimum charge. Any reduction in the booked hours within this 24-hour period will not result in a corresponding decrease in the total booking price.

The customer may choose to add further hours to the booking within the 24-hour period, and such additional hours will be chargeable.

In the event of a cancellation within the 24 hours preceding the scheduled booking time, the full quoted amount for the initial booked hours will be charged to the customer.

Additionally, any non-refundable expenses incurred on the customer's behalf will be charged.

Waiting time

Where a driver has to wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger or Client or arises from circumstances beyond their control, the Client will be liable to pay Parker Car Service for the waiting time.

Variation

We will try to carry out a journey in a way the Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.

In the event that the booked vehicle becomes unavailable for any reason, we reserve the right to provide a substitute vehicle, or vehicles, of a different size, provided it can accommodate the number of passengers originally booked. Where possible, there will be no increase in cost. We will make every effort to ensure that the substitute vehicle meets your needs and maintains the quality of service.

Account Charges

All Invoices will be charged with VAT at the prevailing rate. Our Payment Terms are strictly14 Days after invoice date.

All invoices are subject to our standard administration charge of 12.5%. Paying by direct debit may reduce this fee to 6%.

Security of the account

It is the responsibility of the Client to ensure adequate security to ensure that the facility is not abused.

The account will be set up with minimal security measures unless the Client specifies their requirements in writing, Parker Car Service are able to set up various security measures with a prior request in writing from the Client.

The Client will be liable to pay all bookings made on the account.

Payment

The Client undertakes to pay invoices within the payment terms on the account application.

Overdue amounts may incur interest under section 69 of the County Courts Act 1984 at the rate of 8% a year.

Queries

All queries are to be raised in writing within 14 days of invoice.

Lost Property

Parker Cars accepts no responsibility for private property on our premises or in our vehicles, including accepting any liability should lost property be returned for any reason to someone who is not its owner - eg if someone makes a false representation to Parker Cars of ownership of property.

Property that is left on the premises will be kept for a period of three months, after which it will be disposed of.

In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required.

While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, Parker Cars will not return the property to that person unless they provide the details set out in the previous paragraph.

Parker Car Service will not mail/courier or insure during transit any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant.

All items sent at owner's risk.

Note that Parker Cars will NOT automatically arrange insurance during transit Parker Cars will only arrange insurance during transit if it is specifically requested in writing at the time of reclaiming found property - and then Parker Cars will only arrange the insurance that is made available as "standard" by the carrier chosen by Parker Cars (so Parker Cars will not be liable for the suitability